Return & Refund Policy

Thank you for shopping at alimart.ae
 
If you are not entirely satisfied with your purchase, we're here to help.
 
All our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.

Returns

  • You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • We can’t accept the return request for warranty reason’s as we already indicated on this page that we are only offering 14 calendar days to return the damaged or defected item/s.
  • Your item must be in the original packaging.
  • Your item needs to have a receipt or proof of purchase.
We can’t accept the product return for a mere change of mind for the exchange or replacement after delivery. The return request is accepted only when it is due to product defects, damage reported on delivery, or a wrong item.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received you’re returned item.
  • Items such as garments and personal grooming products cannot be refunded if opened.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). Refunds may take 7-15 business days.
  • Please be mindful that the amount you paid in customs fees and import duties is non-refundable as the mentioned fees are not collected by us.

Shipping

  • Our products are shipped out without an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

  • If you have any questions on how to return your item to us, contact us.
We hope you enjoy your shopping experience with us!