Thank you for shopping at alimart.ae
We at Alimart.ae guarantee that all our products are unused and still in their original packaging, however, we cannot control manufacturer or logistic errors. We will do our utmost to resolve any issues you may have as soon as possible.
Some of our products are shipped out without an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step. If however, the defect is from our end, we will accept your product and exchange it for a new one.
You have 14 calendar days to return an item from the date you received it.
If your order did not present itself to you as advertised, Alimart will issue you a full refund, provided that it is returned to us in new condition in its original packaging (it should be unworn, unwashed, undamaged, and unused with the original tags attached)
Items such as garments, personal grooming, or any hygiene-related products cannot be refunded once opened or used.
We can’t accept the return request for warranty reason’s as we already indicated on this page that we are only offering 14 calendar days to return the damaged or defected item/s.
We can’t accept also the product return for a mere change of mind for the exchange or replacement after delivery.
You can request a return by contacting us through phone, Live Chat, or sending an email within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, refunds will be processed immediately. Refunds may take 7-15 business days to show on your credit/debit card statement.
Please be mindful that the amount you paid in customs fees and import duties is non-refundable as the mentioned fees are not collected by us.
We hope you enjoy your shopping experience with us!
If you have any questions on how to return your item to us, contact us.