Dynamics 365 for Customer Service, 1 license(s), Client Access License (CAL), 1 year(s) 54769491 / Microsoft All Software

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Price: 1774

Fast delivery from Germany via DHL

Transit times 5-10 business days

The payment of Import Duty/Tax is the responsibility of the customer during the delivery

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Price: 1774
Inclusive of VAT

Description

Omni-channel engagement Connect with customers anytime, anywhere Support your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media. - Use a unified platform for consistency and visibility across channels - Get deeper insights with a 360-degree customer view - Personalize interactions based on past interactions and behavior Self-service and communities Help your customers help themselves Make it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support. - Offer access to customer service anytime, anywhere - Deliver real-time service that’s optimized for any mobile operating system and device Agent enablement Help your agents succeed through a single user interface Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service. - Support agents with a visual interface that delivers role-tailored experiences - Manage cases faster and provide differentiated levels of support - Speed resolution using machine learning and advanced analytics capabilities Unified knowledge Give agents and customers answers on the spot Access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics. - Deliver the right answers at the right time across channels - Capture content from social media, service interactions, and experts - Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs Digital intelligence Be proactive with built-in digital intelligence Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities. - View real-time key service metrics through fully customizable dashboards - Automatically detect sentiment and intent on social posts using built-in intelligence - Resolve issues faster by using machine learning to reference relevant articles and cases - Get quick insights to help identify trending issues

THIS PRODUCT IS IN EUROPE, TO BE SHIP HERE IN THE UAE

Description

License quantity: 1 license(s)
64-bit computing: And
Minimum processor speed: 1500 MHz
License type: Client Access License (CAL)
Platform: Win
Recommended RAM: 8192 MB
License term in years: 1 year(s)
Minimum RAM (server): 4096 MB
Minimum storage drive space (server): 10000 MB
Recommended storage drive space: 40 GB
Recommended processor: AMD Opteron/Intel Xeon 2 GHz
License level: D
Product code: EMT-00294
Weight: 1 kg